Refund policy
Return Policy
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 15 days of receiving the order.
DAMAGES
All items must be inspected within 15 days of receiving and customer service must be notified within 15 days of delivery. Images and descriptions of defects/damages must be provided for review.
Sales Tax
Sales tax are charged to orders shipped within the states of Arizona, California, Colorado, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin.
The applicable tax rate for orders within these states are subject to state sales tax between 4% and 7.25% sales tax.
The applicable tax rate for orders within these states are additionally all subject to an additional 0 - 4.5% sales tax based on individual counties and cities.
Shipping cost is also taxed. Sales tax is not charged to orders shipping to states outside of Arizona, California, Colorado, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin.